Job Description

Apply For This Position

Job Code:200349
Job Title:TECHNICAL SERVICE REPRESENTATIVE
Job Category:ENGINEERING/TECHNICAL - GENERAL
Location:MISSISSAUGA, ON

--------DO NOT REMOVE--------IF REMOVED EMBEDDED WILL STOP WORKING IN INTERNET EXPLORER--------

p.dfe-base

b.dfe-base

h3.dfe-base

h4.dfe-base

h5.dfe-base
h6.dfe-base

POSITION TITLE:

TECHNICAL SERVICE REPRESENTATIVE

JOB CATEGORY:

Engineering/Technical - General

INDUSTRY:

Electronic Parts

LOCATION:

MISSISSAUGA, ON

DATE:

August 24, 2017

JOB ORDER NUMBER:

200349

EXPERIENCE:  In order to be COMPETITIVE for this position, you will have:

The ideal candidate has to have a great customer service personality along strong electronics skills. Not only will you be advising clients, stakeholders/users but also distributors.  Strong communication skills to transfer important information based on inquiries.

THE COMPANY:

Our client is an innovative leader in the automation technologies industry. With over three decades under their belt and a global presence, they pride themselves on offering the right products for small to mid size firms as well as for international Industrial conglomerates. They service many different industries such as automotive, pharmaceuticals, food, machine manufacturers and packaging, just to name a few.

THE OPPORTUNITY:

They are looking for the candidate that can wear many hats. The ideal person will be a trainer, do technical support and travel with sales reps or to clients on a consistent basis to provide the best customer service oriented technical support.

POSITION DESCRIPTION:

Training
-Provide weekly training programs on product knowledge and technical company members.
-Provide technical training to clients, relating to products and systems. as requested.
-Attend training activities for product and industry updates.
-Develop and conduct training programs for all new technical developments and innovative products for company members.

Support
-Assist in resolving client complaints in a timely manner through email, phone, or in person visits, including reproducing technical problems encountered by clients.
-Answer technical questions or advise clients through inquiry sources.
-Organize and collect client inquiries and questions in the CRM system (application database).
-Provide analysis on the inquiries and develop solutions and product suggestions.
-Escalate difficult client issues to management and suggest corrective actions.
-Visit potential clients along with sales managers to assist in gaining clients through providing technical answers and advice.

Technical
-Test product/sensors and systems as per clients requests (Solving applications).
-Follow up the CRM application database as per sales manager demands.
-Manage and order repair parts as required.
-Develop applications.
-Service or maintain products and systems at client locations.

COMPENSATION:

Excellent compensation package.

EDUCATION:

2 years’ experience technical degree in Electronics or Bachelor’s Degree in Electrical or Mechanical Engineering.

QUALIFICATIONS:

-Technical knowledge of PLC programming, electronics, light principals.
-Excellent communication skills and multi-tasking skills.
-Great customer service personality and client service oriented.

EMPLOYMENT TYPE:

Permanent, Full-Time

REQUIRED TRAVEL:

50%

RELOCATION ASSISTANCE:

No

MANAGES OTHERS:

No

CONTACT:

Tiffany Oliver, Director of Talent Acquisition

HOW TO APPLY:

Please click on the “APPLY” button located elsewhere on this job posting (preferred) or email your resume to:  toliver@stoakley.com

LEARN MORE ABOUT THE RECRUITER:

Tiffany Oliver: http://stoakley.com/meet-tiffany-oliver/

KEYWORDS:

Sensors, plc, technical, advisor, electronics, electric, applications, CRM systems, light principles, training, trainer, sales, representative, support, customer service, technical problems, systems.

ABOUT STOAKLEY-STEWART CONSULTANTS:

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting Firm with international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada, boasting over 300 person-years of recruiting expertise.  We house a team of top-notch consultants, each acting as Subject Matter Expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries.

This expansive breadth of experience allows us, as a firm, to satisfy all of your hiring/employment needs. In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.

See ALL of our open jobs at: http://data.stoakley.com/alljobs.asp

WHAT ARE WE KNOWN FOR AND HOW DO WE HELP?

-Helping talented professionals secure new, exciting and rewarding career opportunities.
-Treating each unique individual with professionalism, respect and integrity.
-Meeting your distinct needs by matching you with the right corporate culture.

YOU CAN ALSO VISIT US AT AND FOLLOW US ON:

Website: www.stoakley.com
LinkedIn: https://www.linkedin.com/company/stoakley-stewart-consultants
Twitter (@stoakleystewart): https://twitter.com/stoakleystewart
Facebook: http://facebook.com/StoakleyStewart
YouTube: https://www.youtube.com/user/StoakleyStewart



--------DO NOT REMOVE--------IF REMOVED EMBEDDED WILL STOP WORKING IN INTERNET EXPLORER--------

p.dfe-base

b.dfe-base

h3.dfe-base

h4.dfe-base

h5.dfe-base
h6.dfe-base