Job Description

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Job Code:200672
Job Title:DIRECTOR OF CUSTOMER SERVICE
Job Category:SENIOR MANAGEMENT
Location:SAINT JOHN, NB

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POSITION TITLE: DIRECTOR OF CUSTOMER SERVICE

THE COMPANY: 

Our client is one of Canada’s most respected companies with a wide range of endeavors. As part of this great organization, they are comprised of three short line railways offering complete logistics and transportation solutions.

POSITION DESCRIPTION:

As a Director of Customer Service you will be responsible for coordinating activities with your team leads and associates to insure all aspects of customer service satisfaction.

You will take charge of the Customer Service division that consists of multiple cross-functional teams.  One of the major responsibilities of this role will be to insure a successful utilization of the company’s ERP system as well as coaching the team members with business-related projects and initiatives while insuring a positive team climate.

As the successful candidate, you will have sound experience in Customer Service and Administration. This is an amazing opportunity for a professional who strives to make a difference and leave an impact while having the utmost support, involvement and commitment from the executive board.

LOCATION:

Saint John, NB

DATE:

November 27, 2017

COMPENSATION:

Competitive and comprehensive compensation plan.

EXPERIENCE AND SKILLS:

-3+ years’ experience in Customer Service and Administration

-Bachelor’s Degree is a requirement

-Master’s Degree would be considered an asset

-Strong analytical and problem solving skills

-Strong operational knowledge of various ERP systems

-2+ years’ of managerial experience

-Excellent communication and organizational skills                             

EMPLOYMENT TYPE:

Permanent, Full-Time

REQUIRED TRAVEL:

No

RELOCATION ASSISTANCE:

Yes

MANAGES OTHERS:

No

JOB CATEGORY:

Senior Management

INDUSTRY:

Transportation:Ground/Trucking

CONTACT:

Nataly Kabakova, Associate Recruiter

HOW TO APPLY:

Please click on the “APPLY” button located elsewhere on this job posting (preferred) or email your resume to: nkabakova@stoakley.com

LEARN MORE ABOUT THE RECRUITER:

Nataly Kabakova: http://stoakley.com/meet-nataly-kabakova/

JOB ORDER NUMBER:

200672

ABOUT STOAKLEY-STEWART CONSULTANTS:

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting Firm with international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada, boasting over 300 person-years of recruiting expertise.  We house a team of top-notch consultants, each acting as Subject Matter Expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries.

This expansive breadth of experience allows us, as a firm, to satisfy all of your hiring/employment needs. In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.

See ALL of our open jobs at: http://data.stoakley.com/alljobs.asp

WHAT ARE WE KNOWN FOR AND HOW DO WE HELP?

• Helping talented professionals secure new, exciting and rewarding career opportunities
• Treating each unique individual with professionalism, respect and integrity
• Meeting your distinct needs by matching you with the right corporate culture

YOU CAN ALSO VISIT US AT AND FOLLOW US ON:

• Website: www.stoakley.com
• LinkedIn: https://www.linkedin.com/company/stoakley-stewart-consultants
• Twitter (@stoakleystewart): https://twitter.com/stoakleystewart
• Facebook: http://facebook.com/StoakleyStewart
• YouTube: https://www.youtube.com/user/StoakleyStewart



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