Job Description

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Job Code:200879
Job Title:E-COMMERCE LOGISTICS MANAGER
Job Category:LOGISTICS/DISTRIBUTION/WAREHOUSING
Location:NORTH YORK, ON

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POSITION TITLE:

E-COMMERCE LOGISTICS MANAGER

JOB CATEGORY:

Logistics/Distribution/Warehousing

INDUSTRY:

Textiles/Softgoods

LOCATION:

North York, ON

DATE:

May 4, 2018

JOB ORDER NUMBER:

200879

THE COMPANY:

Our client, a large high profile retail Manufacturer of Apparel, is looking for an E-Commerce Logistics Manager to join their dynamic, fast growing and exciting organization.

THE OPPORTUNITY:

Under the direction of the Global Logistics Director and with safety, efficiency and customer service a priority, the Logistics Manager for e-Commerce is accountable to e-commerce operational priorities of the company.  Working directly with internal stakeholders, as well as the 3PL and Carrier Partners, the Manager will be responsible for the overall daily management and analysis of partner capabilities/capacity to planned Logistics Service Level Agreements for e-Commerce.

The position will be further responsible for the management and execution of future growth within e-Commerce, inclusive of strategic planning, project management, and various liaison duties as the subject matter expert for e-Commerce expansion within a Logistics fulfillment area of focus.

KEY RESPONSIBILITIES:

-Responsible to plan and coordinate the execution of forecasted daily / weekly 3PL and Carrier priorities for timely flow of customer orders.  Service Level Agreement management and KPI achievement within the 3PL and various partner networks will be the top priority.
-While adhering to policies, procedures and regulatory requirements, the e-Commerce Logistics Manager will work closely with the e-commerce, Sales Operation, Planning, and compliance departments for forecasted planning and successful execution. This would include close collaboration with the companies various functional departments and resolving escalated logistics and operational e-Commerce issues with immediacy and professionalism while providing solutions and facilitating ease of expansion and growth in the market(s). 
-Must be able to provide and maintain outstanding customer service and problem solving.
-As an integral part of the overall logistics team, ensure that e-Commerce customers are highly regarded and receive exceptional service throughout the flow including addressing problems with order flow or shipping delays and quality-control issues, such as damaged or improperly packed goods, as well as day-to-day concerns with warehouse capacity and client deadlines. May include face-to-face, phone or email interactions with our various providers.
-Adhere to shipping/receiving and regulatory-compliance procedures.
-Comply with laws, regulations and standards.
-Monitor and assist the coordinator staff in the daily execution of e-Commerce orders, using ERP / WMS and Portal solutions, and providing guidance and mentorship.
-Generate and publish KPI as it relates to 3PL and Carrier Performance.
-Rectify problems such as damages, shortages and non-conformance to specifications.
-Be the point of escalation and resolution for any customer service issues and/or shipping/receiving errors.
-Develop constructive and cooperative working relationships with those on your team, as well as cross-functionally within the various supporting departments’ leadership points.

EXPERIENCE: In order to be COMPETITIVE for this position, you will have:

-Background in Seasonal Products would be an asset.
-3-5 years of e-Commerce business management experience, preferably in a relatable environment.
-Supply Chain Certification of some type an asset.
-Mentorship/leadership training and certification an asset.
-Supervisory experience of staff.

KNOWLEDGE, SKILLS AND ATTRIBUTES:

-Excellent interpersonal and communication skills.
-Exposure to working in a Corporate Environment would be an asset.
-Excellent analytical and problem-solving skills.
-Good financial and business awareness.
-Strong written and verbal skills.
-Ability to work independently in a fast-paced dynamic environment.
-Attention to detail and accuracy.
-Strong knowledge of ERP / WMS and e-Commerce systems.
-Microsoft Office proficiency, specifically in Excel.
-Consistently exhibits clients’ values, taking pride in being innovative, respectful, passionate, accountable, and entrepreneurial while exhibiting personal commitment.
-International e-Commerce experience would be an asset.

WORK ENVIRONMENT:

This is a Corporate and Manufacturing Environment.

COMPENSATION:

A very competitive compensation package.

EDUCATION:

Post-Secondary Degree/Diploma.

EMPLOYMENT TYPE:

Permanent, Full-Time

REQUIRED TRAVEL:

Yes - Some

CONTACT:

Donna Turner, Senior Executive Recruiter

HOW TO APPLY:

Please click on the “APPLY” button located elsewhere on this job posting (preferred) or email your resume to: dturner@stoakley.com

LEARN MORE ABOUT THE RECRUITER:

Donna Turner: http://stoakley.com/meet-donna-turner/

KEYWORDS:

E-Commerce, Management, Logistics, Operations, Apparel, Sales Operation, Manufacturing.

ABOUT STOAKLEY-STEWART CONSULTANTS:

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting Firm with international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada, boasting over 300 person-years of recruiting expertise.  We house a team of top-notch consultants, each acting as Subject Matter Expert in their chosen field. As a result, we provide professional recruiting services to clients and candidates in a variety of industries.

This expansive breadth of experience allows us, as a firm, to satisfy all of your hiring/employment needs. In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability, etc.

See ALL of our open jobs at: http://data.stoakley.com/alljobs.asp

WHAT ARE WE KNOWN FOR AND HOW DO WE HELP?

-Helping talented professionals secure new, exciting and rewarding career opportunities.
-Treating each unique individual with professionalism, respect and integrity.
-Meeting your distinct needs by matching you with the right corporate culture.

YOU CAN ALSO VISIT US AT AND FOLLOW US ON:

Website: www.stoakley.com
LinkedIn: https://www.linkedin.com/company/stoakley-stewart-consultants
Twitter (@stoakleystewart): https://twitter.com/stoakleystewart
Facebook: http://facebook.com/StoakleyStewart
YouTube: https://www.youtube.com/user/StoakleyStewart

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