Job Description

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Job Code:201114
Job Title:REGIONAL SERVICE MANAGER - NORTH AMERICA
Job Category:SKILLED TRADES
Location:ATLANTA, GA

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POSITION TITLE:

REGIONAL SERVICE MANAGER – NORTH AMERICA

JOB CATEGORY:

Skilled Trades

INDUSTRY:

Agriculture

LOCATION:

Atlanta, GA

(could be located anywhere close to Airport hub)

DATE:

October 24, 2018

JOB ORDER NUMBER:

201114

THE COMPANY:

Our client is the pre-eminent supplier of poultry industry products and services in Europe, North America and North Africa. They are an international company who is seeking a motivated self-starter to install their equipment predominantly in North America markets.

POSITION DESCRIPTION:

THIS IS NOT A SALES POSITION! As a Regional Service Manager, you will be a leader within the Technical Service Team and responsible for ensuring client’s quality and customer-centered processes are adhered to throughout the entire installation and customer service experience. The ideal candidate will possess above average communication, problem solving, management & documentation skills, which will allow you to be a driving, force for North American service. This position is US based (could be located anywhere close to Airport hub) and reports to the Director of Global Services.

EXPERIENCE: In order to be COMPETITIVE for this position, you will

  • Hatchery or other agricultural experience would be considered an asset
  • Supervisory Experience is a must
  • Installation
  • Electrical
  • Mechanical
  • The ability to lift 50 pounds 

QUALIFICATIONS:

  • The candidate must have the ability to lift 50 pounds
  • Hatchery or other agricultural experience would be considered an asset
  • Supervisory Experience: 5 years
  • Electrical Experience: 5 years
  • Construction Experience: 5 years
  • Ability to travel freely across the US

Required technical skills:

  • Manage the North American Installation Supervisor Team to fulfill machine installation and service call requirements
  • Train Installation Supervisors on new products and installation methods
  • Perform site inspections and site visits as part of the installation process
  • Participate in on site construction meetings
  • Act as main point of contact for the customer
  • Maintain concise project notes and documentation for each installation
  • Maintain the Installation Tracker containing the Service Departments Installation, Service and Consultation commitments
  • Manage project timelines with respect to installation resources, on site delivery and customer supplied services to ensure on-time completion
  • Resolve customer complaints and technical issues regarding Client’s equipment
  • Ensure the production strategy aligns with the customer installation plans by coordinating with the Master Production Scheduler & Inside Sales
  • Communicate with customers to ensure they understand the Installation Services Client’s does, and does not offer specific for their project
  • Advise on technical service rates, policies, procedures and standards for service
  • Communicate weekly and bi-weekly project status updates to key stakeholders ie. Customer, Sales Rep and Client’s Management Team
  • Act as a liaison between customer site, Client’s office & Production
  • Ensure accurate order entry of Machine Orders by personally verifying customer requirements against
  • Client’s Proposal i.e. power, heat source and air intake
  • Manage conflicting priorities in order to achieve operational objectives
  • Provide input to lessons learned analysis to improve Service Department processes
  • Manage customer discrepancies by coordinating with Production, Quality and Customer Service to resolve these in an expedited fashion
  • Support Sales in the promotion of Client’s capabilities and ensure the customers’ expectations are met for
  • Services including Installation, Consultation, Spare Parts and Training
  • Participate in establishing and implementing departmental objectives
  • Assist in establishing resource skill requirements and organizational needs in the Service Department
  • Interview and select applicants based on their technical qualifications and suitability for positions in the Service Department
  • Perform employee performance evaluations, and advise on personnel actions such as promotions, transfers, discharges and discipline
  • Support employee training by analyzing needs on an annual basis. Evaluate and update client’s curriculum with Technical Documents Manager. Maintain tracking of employee training to ensure all have required knowledge
  • Maintain cooperative working relationships with all client’s colleagues in other departments
  • Any other duties that may be assigned by the Director of Global Services

Required interpersonal skills:

  • Excellent listening and communication skills
  • Excellent prioritizing and documentation skills
  • Conducts themselves professionally when dealing with colleagues and customers
  • Customer focused with the ability to identify and understand their needs
  • Strong sense of urgency
  • Above average level of attention to detail

Required communication and documentation skills:

  • Valid driver’s license and passport, which will allow you to obtain a visa for international travel
  • Excellent communication skills both written and verbal
  • Ability to maintain positive rapport with Customers and build positive relationships while on site
  • Ability to document installations and service calls by completing forms and reports 

EMPLOYMENT TYPE:

Full time, permanent

COMPENSATION:

  • Competitive compensation based on experience
  • Healthcare, housing, and food expenses covered for the duration of tenure
  • Cell phone and laptop will be provided
  • Travel for work related purposes will be covered

EDUCATION:

Engineering, technology or electrical type/related education

REQUIRED TRAVEL:

Yes, Travel time: 50%

RELOCATION ASSISTANCE:

Yes (could be located anywhere close to Airport hub)

MANAGES OTHERS:

Supervise a team

CONTACT:

Deborah Milo, Managing Director

HOW TO APPLY:

Please click on the “APPLY” button located elsewhere on this job posting (preferred) or email your resume to: dmilo@stoakley.com

LEARN MORE ABOUT THE RECRUITER:

Deborah Milo: http://stoakley.com/meet-deborah-milo/

ABOUT STOAKLEY-STEWART CONSULTANTS:

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting Firm with international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada, boasting over 300 person-years of recruiting expertise.  We house a team of top-notch consultants, each acting as Subject Matter Expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries.

This expansive breadth of experience allows us, as a firm, to satisfy all of your hiring/employment needs. In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.

See ALL of our open jobs at: http://data.stoakley.com/alljobs.asp

WHAT ARE KNOWN FOR AND HOW DO WE HELP?

• Helping talented professionals secure new, exciting and rewarding career opportunities
• Treating each unique individual with professionalism, respect and integrity
• Meeting your distinct needs by matching you with the right corporate culture

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