Job Description

Apply For This Position

Job Code:201158
Job Title:TRAINER/SUPPORT ANALYST
Job Category:LEGAL/LAW
Location:TORONTO, ON

--------DO NOT REMOVE--------IF REMOVED EMBEDDED WILL STOP WORKING IN INTERNET EXPLORER--------

p.dfe-base

b.dfe-base

h3.dfe-base

h4.dfe-base

h5.dfe-base
h6.dfe-base

POSITION TITLE:

TRAINER/SUPPORT ANALYST 

JOB CATEGORY:

Legal/Law 

INDUSTRY:

Consulting 

LOCATION:

Toronto, ON 

DATE:

May 17, 2019

JOB ORDER NUMBER:

201158 

THE COMPANY: 

Our client is one of Canada’s most established law firms. Practicing on a local, national and international level, they have created a strategic, professional and positive name of themselves in the industry. This reputable and prominent firm provides exceptional legal and business guidance including corporate finance, banking, litigation, restructuring, real estate, tax and much more.  

With over 150 of Canada’s most talent lawyers, this group of diverse individuals completes their strategic, creative, focused and technical team. These individuals value each other, the work they produce and the service that they provide to their clients, thus, fostering a positive and supportive corporate environment ideal for any new recruit. If you are looking to join a team of focused individuals in a fast-paced, challenging and rewarding environment, then this is the place to be! 

THE OPPORTUNITY: 

Reporting to the Manager, Support Services, the success Candidate will be a member of the Information Technology team and provide hands-on training and support on the firm’s various applications to firm members in accordance with the business process requirements. 

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

  • Manage, design and deliver effective training programs, namely new hire training, refresher programs and new application training
  • Coordinate training schedules collaboratively with peers
  • With your team, develop “Technology Training Tips” twice monthly on applicable topics for firm wide posting
  • Work closely with the Service Desk agents in designing product-training curriculum
  • Gather feedback from firm members to ensure that training needs are met
  • Develop and review course outlines and other materials, ensuring accuracy and consistency of language, format and styles
  • Provide ongoing support, guidance and consultation to firm members
  • Employ a variety of engaging and instructional techniques which promote professional development within a high quality learning environment
  • Ensure modules and course materials are available in printed and electronic format and maintained for distribution to all staff including students
  • Evaluate staff progress through the creation of review exercises
  • Participate in special projects involving the introduction of new applications and/or application upgrades specifically as part of application testing and pilot groups
  • Provide 2nd level support for more complex application issues/questions which may require direct interaction with application and service suppliers
  • Collaborate with other administrative departments to identify and recommend process improvements

QUALIFICATIONS OR SKILLS REQUIRED:

  • Minimum of eight years of application training experience, preferably in a law firm or professional services environment
  • Advanced working knowledge of the Microsoft Office Suite of Applications; preferably releases 2013 or 2019.
  • Knowledge of MacPac Numbering, Nuance PDF and Workshare Compare is considered an asset.
  • Experience with Enterprise Document Management Systems is an asset.
  • Knowledge of Formal Organizational Change Management techniques is considered an asset
  • Personable team player with excellent verbal and written communication skills
  • Ability to adapt, educate and provide support to a varying range of skill levels, learning styles and personalities
  • Essential skills include: excellent organization skills, attention to detail, time management and the ability to seamlessly shift between competing priorities
  • Ability to work overtime if required  

EDUCATION/TECHNICAL EXPERIENCE: 

  • Advanced working knowledge of the Microsoft Office Suite of Applications; preferably releases 2013 or 2019.
  • Knowledge of MacPac Numbering, Nuance PDF and Workshare Compare is considered an asset. 

EMPLOYMENT TYPE: 

Permanent

RELOCATION ASSISTANCE:

 No

CONTACT:

 Donna Turner, Senior Recruiting Consultant

HOW TO APPLY:

Please click on the “APPLY” button located elsewhere on this job posting (preferred) or email your resume to: dturner@stoakley.com

LEARN MORE ABOUT THE RECRUITER:

Donna Turner: http://stoakley.com/meet-donna-turner/

KEYWORDS:

Trainer, Support Analyst, Technology Training, Law. 

ABOUT STOAKLEY-STEWART CONSULTANTS:

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting Firm with international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada, boasting over 300 person-years of recruiting expertise.  We house a team of top-notch consultants, each acting as Subject Matter Expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries.

This expansive breadth of experience allows us, as a firm, to satisfy all of your hiring/employment needs. In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.

See ALL of our open jobs at: http://data.stoakley.com/alljobs.asp

WHAT ARE WE KNOWN FOR AND HOW DO WE HELP?

  • Helping talented professionals secure new, exciting and rewarding career opportunities
  • Treating each unique individual with professionalism, respect and integrity
  • Meeting your distinct needs by matching you with the right corporate culture

PRIVACY POLICY:

Our Corporate systems comply with the provisions of the Personal Information Protection and Electronics Documents Act ("PIPEDA") which became effective January 1, 2004. To view our complete Privacy Policy please visit: http://stoakley.com/privacy-policy-2/

CONSENT POLICY:

By you (“the applicant”) submitting your resumé and/or personal information here, grant Stoakley-Stewart Consultants Ltd. (“SSC”) the right to use personal data for recruitment and selection purposes. The applicant understands that the applicant’s personal information is only collected, used and disclosed by SSC in accordance with this form or otherwise as permitted by law. The applicant authorizes SSC to collect, use and disclose their personal information in order to attempt to assist them in gaining employment with of one of SSC’s clients. For this purpose and as part of this process, the applicant authorizes SSC to take a number of steps, typically including, but not necessarily limited to: Obtaining their resumé and references (and any updates thereof); Interviewing them; Producing a video-clip of them; Speaking with their references; Verifying information and performing other searches and checks, done either by SSC or by an independent agency on behalf of SSC; Evaluating information about the applicant to analyze their suitability to potential positions; Disclosing any information about the applicant as provided by the applicant, by references and by other sources to any present or future client of SSC who, based on the applicant’s qualifications, work requirements, desires and other factors and determined solely in the discretion of SSC, has or may have a position to which the applicant is or may be suited. The applicant understands that SSC will not disclose their information to a present or future client without speaking to the applicant first and receiving the applicant’s verbal consent.

FOLLOW US FOR THE LATEST JOBS, CAREER ADVICE AND JOB MARKET TRENDS:



--------DO NOT REMOVE--------IF REMOVED EMBEDDED WILL STOP WORKING IN INTERNET EXPLORER--------

p.dfe-base

b.dfe-base

h3.dfe-base

h4.dfe-base

h5.dfe-base
h6.dfe-base