Job Description

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Job Code:201197
Job Title:CUSTOMS CLEARANCE MANAGER
Job Category:LOGISTICS/DISTRIBUTION/WAREHOUSING
Location:SARNIA, ON

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POSITION TITLE:

CUSTOMS CLEARANCE MANAGER

JOB CATEGORY:

Logistics/Distribution/Warehousing

INDUSTRY:

Customs Brokerage

LOCATION:

Sarnia, ON

DATE:

December 21, 2018

JOB ORDER NUMBER:

201197

THE COMPANY:

A leader in the freight forwarding industry, this company's successes and ingenuity are complemented by its global presence and ultimately result in being one of the largest transportation providers in the world.  Their commitment to develop successful solutions, which put information technologies and their vast network of resources to work for their clientele, is what has enabled this 3PL front-runner to lead the world in innovative logistics solutions. 

THE SUCCESSFUL CANDIDATE:

Would be responsible for the overall performance of the Customs Brokerage product at the station level while maintaining the highest level of industry standards and profitability for the company.  Implementation of all CHB programs and procedures for all import departments and ensuring that Key Performance Indicators are met and maintained at the highest level. 

COMPETENCIES:

  • Handle all disputes and inquiries relating to customs matters, whether customer or department related.
  • Ensure compliance with all government department requirements.
  • Reduce at-fault late accounting penalties.
  • Recommend solutions to other departments for client complaints relating to the customs product.
  • Communicate as required with applicable parties to ensure service requirements are achieved.
  • Maintain professional phone manner internally & externally.
  • Maintain an open door philosophy for good communication with employees.
  • Hold weekly Performance Dialogues with the team.
  • Process, issue distribute and/or dispatch all required documentation to all applicable parties in a time frame consistent with service needs and company policy.
  • Preparation of necessary documents to complete customs clearance process .
  • Preparation and submission of necessary documents to complete refund/drawback claims for customers.
  • Distribute workload within the department to enhance efficiency & productivity.
  • Train new & existing staff.
  • Handling of internal & external disputes.
  • Delegate tasks as required.
  • Ensure timely completion of entries within departments as per company guidelines.
  • Advise staff of changes to company policies & goals.
  • Monitor & take necessary corrective action on staff performance.
  • Participate in hiring & termination of department staff.
  • Preparation of yearly performance evaluations of department staff.
  • Provide leadership & guidance to department staff.
  • Conduct performance reviews.
  • Other functions as required by the Director of Customs.

QUALIFICATIONS:

  • Minimum of 5 years in a supervisory position with direct reports.
  • Experience in managing an office with multiple shifts for a 24/7 operation.
  • Proficient decision-making & leadership skills.
  • Proficient verbal, written & organizational skills.
  • Able to work effectively under time sensitive environment.
  • Diligent attention to detail.
  • Ability to solve logistical problems as necessary.
  • Proficient working knowledge of MS Word, Excel and PowerPoint. 

COMPENSATION:

Competitive salary along with bonus eligibility and lucrative benefits package.

EDUCATION:

A post-secondary education or equivalent experience in the Customs Industry.

Attainment of qualified person status of C.S.C.B.

Completion of C.I.F.F.A., IATA, and dangerous goods courses an asset.

EMPLOYMENT TYPE: 

Permanent, Full-Time

REQUIRED TRAVEL:

No

MANAGES OTHERS:

Yes

CONTACT:

Don Duff, Senior Recruitment Consultant

HOW TO APPLY:

Please click on the “APPLY” button located elsewhere on this job posting (preferred) or email your resume to: dduff@stoakley.com 

KEYWORDS:

Customs brokerage, customer service, operations, entries, leadership, Branch Manager, Station Manager,

ABOUT STOAKLEY-STEWART CONSULTANTS:

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting Firm with international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada, boasting over 300 person-years of recruiting expertise.  We house a team of top-notch consultants, each acting as Subject Matter Expert in their chosen field. As a result, we provide professional recruiting services to clients and candidates in a variety of industries.

This expansive breadth of experience allows us, as a firm, to satisfy all of your hiring/employment needs. In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.

See ALL of our open jobs at: http://data.stoakley.com/alljobs.asp

WHAT ARE WE KNOWN FOR AND HOW DO WE HELP?

Helping talented professionals secure new, exciting and rewarding career opportunities.
Treating each unique individual with professionalism, respect and integrity.
Meeting your distinct needs by matching you with the right corporate culture.

PRIVACY POLICY:

Our Corporate systems comply with the provisions of the Personal Information Protection and Electronics Documents Act ("PIPEDA") which became effective January 1, 2004. To view our complete Privacy Policy please visit: http://stoakley.com/privacy-policy-2/

CONSENT POLICY:

By you (“the applicant”) submitting your resumé and/or personal information here, grant Stoakley-Stewart Consultants Ltd. (“SSC”) the right to use personal data for recruitment and selection purposes. The applicant understands that the applicant’s personal information is only collected, used and disclosed by SSC in accordance with this form or otherwise as permitted by law. The applicant authorizes SSC to collect, use and disclose their personal information in order to attempt to assist them in gaining employment with of one of SSC’s clients. For this purpose and as part of this process, the applicant authorizes SSC to take a number of steps, typically including, but not necessarily limited to: Obtaining their resumé and references (and any updates thereof); Interviewing them; Producing a video-clip of them; Speaking with their references; Verifying information and performing other searches and checks, done either by SSC or by an independent agency on behalf of SSC; Evaluating information about the applicant to analyze their suitability to potential positions; Disclosing any information about the applicant as provided by the applicant, by references and by other sources to any present or future client of SSC who, based on the applicant’s qualifications, work requirements, desires and other factors and determined solely in the discretion of SSC, has or may have a position to which the applicant is or may be suited. The applicant understands that SSC will not disclose their information to a present or future client without speaking to the applicant first and receiving the applicant’s verbal consent.

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