Job Description

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Job Code:201323
Job Title:SERVICE MANAGER
Job Category:MISCELLANEOUS
Location:TORONTO, ON

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POSITION TITLE:

SERVICE MANAGER

COMPENSATION:

A very competitive compensation package.

ESSENTIAL FUNCTIONS:

-Manage and process complex Service Warranty claims for processing through BaaN.
-Assist customers with problem equipment and offer economic solutions.
-Respond to customer part selection inquiries and provide technical support.
-Implement and train Representatives and Service Dealers on warranty policies.
-Train Warranty Administration Staff and maintain IDP’s.
-Perform warranty analysis and advise Quality Assurance in conformance with ISO.

THE OPPORTUNITY:

The responsibility of the Service Manager is to provide excellent customer service employing the corporate values. Implements and controls, in the best interest of the company and the customers, procedures as established. The incumbent must have the ability and willingness to work as a team member in a learning organization, carrying out assignments to completion with minimum supervision.

EXPERIENCE:  In order to be COMPETITIVE for this position, you will have:

-A minimum of 5 years’ experience in a service management capacity.
-A minimum of 3 years’ HVAC experience.
-A minimum of 5 years’ customer service experience.

LOCATION:

TORONTO, ON

EMPLOYMENT TYPE:

Permanent, Full-Time

EDUCATION:

A minimum of 2 years’ College Degree OR 8 years’ mechanical trade experience.

REQUIRED TRAVEL:

No

RELOCATION ASSISTANCE:

No

MANAGES OTHERS:

Yes

CONTACT:

Deborah Milo, Managing Director

HOW TO APPLY:

Please click on the “APPLY” button located elsewhere on this job posting (preferred) or email your resume to: dmilo@stoakley.com

LEARN MORE ABOUT THE RECRUITER:

Deborah Milo: http://stoakley.com/meet-deborah-milo/

JOB CATEGORY:

Miscellaneous

INDUSTRY:

H.V.A.C./Refrigeration

DATE:

March 8, 2019

JOB ORDER NUMBER:

201323

ABOUT STOAKLEY-STEWART CONSULTANTS:

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting Firm with international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada, boasting over 300 person-years of recruiting expertise.  We house a team of top-notch consultants, each acting as Subject Matter Expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries.

This expansive breadth of experience allows us, as a firm, to satisfy all of your hiring/employment needs. In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.

See ALL of our open jobs at: http://data.stoakley.com/alljobs.asp

WHAT ARE WE KNOWN FOR AND HOW DO WE HELP?

-Helping talented professionals secure new, exciting and rewarding career opportunities.
-Treating each unique individual with professionalism, respect and integrity.
-Meeting your distinct needs by matching you with the right corporate culture.

PRIVACY POLICY:

Our Corporate systems comply with the provisions of the Personal Information Protection and Electronics Documents Act ("PIPEDA") which became effective January 1, 2004. To view our complete Privacy Policy please visit: http://stoakley.com/privacy-policy-2/

CONSENT POLICY:

By you (“the applicant”) submitting your resumé and/or personal information here, grant Stoakley-Stewart Consultants Ltd. (“SSC”) the right to use personal data for recruitment and selection purposes. The applicant understands that the applicant’s personal information is only collected, used and disclosed by SSC in accordance with this form or otherwise as permitted by law. The applicant authorizes SSC to collect, use and disclose their personal information in order to attempt to assist them in gaining employment with of one of SSC’s clients. For this purpose and as part of this process, the applicant authorizes SSC to take a number of steps, typically including, but not necessarily limited to: Obtaining their resumé and references (and any updates thereof); Interviewing them; Producing a video-clip of them; Speaking with their references; Verifying information and performing other searches and checks, done either by SSC or by an independent agency on behalf of SSC; Evaluating information about the applicant to analyze their suitability to potential positions; Disclosing any information about the applicant as provided by the applicant, by references and by other sources to any present or future client of SSC who, based on the applicant’s qualifications, work requirements, desires and other factors and determined solely in the discretion of SSC, has or may have a position to which the applicant is or may be suited. The applicant understands that SSC will not disclose their information to a present or future client without speaking to the applicant first and receiving the applicant’s verbal consent.

FOLLOW US FOR THE LATEST JOBS, CAREER ADVICE AND JOB MARKET TRENDS:

Website: www.stoakley.com
LinkedIn: https://www.linkedin.com/company/stoakley-stewart-consultants
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