Job Description

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Job Code:201529
Job Title:GLOBAL SERVICES DIRECTOR
Job Category:ENGINEERING/TECHNICAL - GENERAL
Location:CAMBRIDGE, ON

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GLOBAL SERVICES DIRECTOR

THE COMPANY:

Our client has been operating globally for much of the company’s history. Their products have been used in virtually every world country by thousands of customers. One of the five top global incubation companies. Our client has a strong global brand of reliable, well-supported products that deliver consistent performance over many years of operation.

COMPENSATION:

A very competitive compensation package plus bonus, and benefits.

THE OPPORTUNITY:

In a constantly changing and increasingly consolidated global market; the Global Services Director (GSD) will have critical responsibility for shaping, leading and constantly improving a professional global service team providing a sustainable competitive advantage that compliments the company’s world-class poultry incubation products.

Reporting to the President, the GSD will be a Senior Manager on the Management Team (MT) which is comprised of other key functional areas of the company. As a passionate customer advocate; the GSD will provide direction to the MT for global service strategies and on-going tactical issues in the customer base. Leading a global service team of 25-30 individuals with varying skillsets and industry experience; the GSD will provide daily leadership to the department, ensuring efficient allocation of budget resources to customer requirements and effective internal interfacing to ensure timely issue resolution while developing the organizational, human resource and process capability that establishes clear leadership in service excellence within the industry.

POSITION DESCRIPTION:

  • Project management of customer orders ensuring customer preparation, order delivery, installation and commissioning and customer training which meet the customer project schedule.
  • Yearly budget input for service operations and capital expenditures and ongoing monitoring/control of expenses to budget.
  • Design and construct programs to generate service activities that provide value-add to customers while generating new sources of service revenue. Coordinate with marketing to support marketing activities that promote service capabilities, revenues and industry leadership.
  • Coordinate with manufacturing and logistics to ensure necessary support for global spare parts strategies for the company and company partners.
  • Establishment and adherence by all team members and channel partners to effective policy, strong processes and clear, measurable standards ensuring consistency, quality and comprehensive documentation of exceptional service delivery to customers.

EXPERIENCE:

  • 5-10 years’ experience in managing global service teams.
  • 15-20 years’ experience in light industrial capital equipment service roles.

QUALIFICATIONS:

  • Solid experience in dealing with customers, managing individuals and operating in different cultural, religious and political environments.
  • Strong project management skills, PMP Certification would be an asset but not a requirement.
  • Broad understanding of mechanical, pneumatic, hydraulic, electric and electronic technologies.
  • Familiarity with environmental control systems both on small (machine) and large scales.

LOCATION:

Cambridge, ON

POSITION TITLE:

Global Services Director

EMPLOYMENT TYPE:

Permanent, Full-Time

EDUCATION:

Bachelors or Master’s Degree in Mechanical, Electrical Engineering.

REQUIRED TRAVEL:

  • At least 50% is required.
  • Travel will be domestic and international and passport for international travel with no restrictions is necessary.
  • Individual must be able to apply for visa authorization from many different countries and have no prior criminal activity that would result in visa denial.

RELOCATION ASSISTANCE:

No

MANAGES OTHERS:

Yes

CONTACT:

Deborah Milo, Managing Director

HOW TO APPLY:

Please click on the “APPLY” button located elsewhere on this job posting (preferred) or email your resume to: dmilo@stoakley.com

LEARN MORE ABOUT THE RECRUITER:

Deborah Milo: http://stoakley.com/meet-deborah-milo/

JOB CATEGORY:

Engineering/Technical - General

INDUSTRY:

Agriculture

DATE:

October 9, 2019

JOB ORDER NUMBER:

201529

ABOUT STOAKLEY-STEWART CONSULTANTS:

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting Firm with international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada, boasting over 300 person-years of recruiting expertise.  We house a team of top-notch consultants, each acting as Subject Matter Expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries. This expansive breadth of experience allows us, as a firm, to satisfy all of your hiring/employment needs. In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.

See ALL of our open jobs at: http://data.stoakley.com/alljobs.asp

WHAT ARE WE KNOWN FOR AND HOW DO WE HELP?

  • Helping talented professionals secure new, exciting and rewarding career opportunities.
  • Treating each unique individual with professionalism, respect and integrity.
  • Meeting your distinct needs by matching you with the right corporate culture.

PRIVACY POLICY:

Our Corporate systems comply with the provisions of the Personal Information Protection and Electronics Documents Act ("PIPEDA") which became effective January 1, 2004. To view our complete Privacy Policy please visit: http://stoakley.com/privacy-policy-2/

CONSENT POLICY:

By you (“the applicant”) submitting your resumé and/or personal information here, grant Stoakley-Stewart Consultants Ltd. (“SSC”) the right to use personal data for recruitment and selection purposes. The applicant understands that the applicant’s personal information is only collected, used and disclosed by SSC in accordance with this form or otherwise as permitted by law. The applicant authorizes SSC to collect, use and disclose their personal information in order to attempt to assist them in gaining employment with of one of SSC’s clients. For this purpose and as part of this process, the applicant authorizes SSC to take a number of steps, typically including, but not necessarily limited to: Obtaining their resumé and references (and any updates thereof); Interviewing them; Producing a video-clip of them; Speaking with their references; Verifying information and performing other searches and checks, done either by SSC or by an independent agency on behalf of SSC; Evaluating information about the applicant to analyze their suitability to potential positions; Disclosing any information about the applicant as provided by the applicant, by references and by other sources to any present or future client of SSC who, based on the applicant’s qualifications, work requirements, desires and other factors and determined solely in the discretion of SSC, has or may have a position to which the applicant is or may be suited. The applicant understands that SSC will not disclose their information to a present or future client without speaking to the applicant first and receiving the applicant’s verbal consent.

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