Job Description

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Job Code:201651
Job Title:RESIDENTIAL TECHNICAL SERVICE SPECIALIST
Job Category:MANUFACTURING/PRODUCTION/OPERATIONS
Location:TORONTO, ON

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RESIDENTIAL TECHNICAL SERVICE SPECIALIST

THE COMPANY:

Sustainable building comfort is a multi-billion dollar industry in North America, and our client is an industry leader in the manufacture and sales of innovative heat pump technology offering heating, cooling and ventilation solutions. Seeking a RESIDENTIAL TECHNICAL SERVICE SPECIALIST in Toronto, this world-class, respected and renowned organization is an established solutions service provider and are offering the right, industry-experienced professional the opportunity to join their talented team.

COMPENSATION:

On offer is a very competitive compensation package.

POSITION DESCRIPTION:

  • Provide effective technical assistance to customers to solve technical issues across all residential HVAC product lines via factory and/or customer communications by email, telephone and/or on-site visits.
  • Participate in planning and preparation of training curriculum in accordance with business needs including training related presentations, materials and other documents as required.
  • Take a lead role in the conduct/delivery/supervision of in-class training including development of training schedule in accordance with planned activities and customer requests. Work with technical service coordinator to ensure online training academy is up-to-date and used accordingly.
  • Prepare technical documents such as, but not limited to: bulletins, submittals and marketing materials etc. as and when requested. Perform technical services and product repairs as required, including product updates/re-work to ensure the most current version of equipment is available for sale to customers.
  • Complete testing of new residential HVAC products, including software, confirming proper functionality and performance as per factory specification parameters.
  • Provide and ensure documentation of all service cases via Salesforce Service CRM system including site-visits, escalated service cases and commissioning as needed.

EXPERIENCE:

  • Minimum 5 years' field experience supporting HVAC products.
  • Minimum 2 years' experience with specialized products with a manufacturer.

QUALIFICATIONS:

  • HVAC Mechanic, Technician or Technologist, or other certification relevant to HVAC field.
  • Electrical and electronic component knowledge considered strong asset.
  • Valid refrigeration license is an asset.

LOCATION:

Toronto, ON

POSITION TITLE:

Residential Technical Service Specialist

EMPLOYMENT TYPE:

Permanent, Full-Time

EDUCATION:

Valid Refrigeration license an asset.

REQUIRED TRAVEL:

Some

RELOCATION ASSISTANCE:

No

MANAGES OTHERS:

No

CONTACT:

Deborah Milo, Managing Director

HOW TO APPLY:

Please click on the "APPLY" button located elsewhere on this job posting (preferred) or email your resume to: dmilo@stoakley.com

LEARN MORE ABOUT THE RECRUITER:

Deborah Milo: http://stoakley.com/meet-deborah-milo/

JOB CATEGORY:

Manufacturing/Production/Operations

INDUSTRY:

H.V.A.C./Refrigeration

DATE:

September 28, 2020

JOB ORDER NUMBER:

201651

ABOUT STOAKLEY-STEWART CONSULTANTS:

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting Firm with international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada, boasting over 300 person-years of recruiting expertise. We house a team of top-notch consultants, each acting as Subject Matter Expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries. This expansive breadth of experience allows us, as a firm, to satisfy all of your hiring/employment needs. In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.See ALL of our open jobs at: http://data.stoakley.com/alljobs.asp

WHAT ARE WE KNOWN FOR AND HOW DO WE HELP?

  • Helping talented professionals secure new, exciting and rewarding career opportunities
  • Treating each unique individual with professionalism, respect and integrity
  • Meeting your distinct needs by matching you with the right corporate culture

PRIVACY POLICY:

Our Corporate systems comply with the provisions of the Personal Information Protection and Electronics Documents Act ("PIPEDA") which became effective January 1, 2004. To view our complete Privacy Policy please visit: http://stoakley.com/privacy-policy-2/

CONSENT POLICY:

By you ("the applicant") submitting your resume and/or personal information here, grant Stoakley-Stewart Consultants Ltd. (SSC) the right to use personal data for recruitment and selection purposes. The applicant understands that the applicant's personal information is only collected, used and disclosed by SSC in accordance with this form or otherwise as permitted by law. The applicant authorizes SSC to collect, use and disclose their personal information in order to attempt to assist them in gaining employment with of one of SSC's clients. For this purpose and as part of this process, the applicant authorizes SSC to take a number of steps, typically including, but not necessarily limited to: Obtaining their resume and references (and any updates thereof); Interviewing them; Producing a video-clip of them; Speaking with their references; Verifying information and performing other searches and checks, done either by SSC or by an independent agency on behalf of SSC; Evaluating information about the applicant to analyze their suitability to potential positions; Disclosing any information about the applicant as provided by the applicant, by references and by other sources to any present or future client of SSC who, based on the applicant's qualifications, work requirements, desires and other factors and determined solely in the discretion of SSC, has or may have a position to which the applicant is or may be suited. The applicant understands that SSC will not disclose their information to a present or future client without speaking to the applicant first and receiving the applicant's verbal consent.

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--------DO NOT REMOVE--------IF REMOVED EMBEDDED WILL STOP WORKING IN INTERNET EXPLORER--------

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