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RESIDENTIAL SERVICE SPECIALIST
A very competitive compensation package.
Provide effective technical assistance to customers to solve technical issues across all residential HVAC product lines via factory and/or customer communications by email, telephone and/or on-site visits.
Participate is planning and preparation of training curriculum in accordance with business needs including training related presentations, materials and other documents as required.
Take a lead role in the conduct/delivery/supervision in-class training including development of training schedule in accordance with planned activities and customer requests. Work with technical service coordinator to ensure online training academy is up-to-date and used accordingly.
Prepare technical documents such as, but not limited to: bulletins, submittals and marketing materials etc. as and when requested. Perform technical services and product repairs as required, including product updates/re-work to ensure the most current version of equipment is available for sale to customers.
Complete testing of new residential HVAC products, including software, confirming proper functionality and performance as per factory specification parameters.
Provide and ensure documentation of all service cases via Salesforce Service CRM system including site-visits, escalated service cases and commissioning as needed.
Minimum 8 years' field experience supporting HVAC products.
Minimum 2 years' experience with specialized product with a manufacturer.
HVAC Mechanic, Technician or Technologist, or other certification relevant to HVAC field.
Electrical and electronic component knowledge considered strong asset.
Residential Service Specialist
Valid Refrigeration license an asset.
Deborah Milo, Managing Director
HOW TO APPLY:
Please click on the "APPLY" button located elsewhere on this job posting (preferred) or email your resume to: firstname.lastname@example.org
Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting Firm with international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada, boasting over 300 person-years of recruiting expertise. We house a team of top-notch consultants, each acting as Subject Matter Expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries. This expansive breadth of experience allows us, as a firm, to satisfy all of your hiring/employment needs. In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.See ALL of our open jobs at: http://data.stoakley.com/alljobs.asp
WHAT ARE WE KNOWN FOR AND HOW DO WE HELP?
Helping talented professionals secure new, exciting and rewarding career opportunities
Treating each unique individual with professionalism, respect and integrity
Meeting your distinct needs by matching you with the right corporate culture
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