Job Description

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Job Code:201936
Job Title:CUSTOMER CARE ASSOCIATE
Job Category:ADMIN SUPPORT
Location:DORVAL, QC

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<Customer Care Associate >

THE COMPANY:

Our client is widely recognized as Canada's leading food ingredient supplier, known for taking a product from inception through to development, manufacturing, packaging and distribution. They are looking to fill a critical role within their Customer Care Group.

COMPENSATION:

Competitive compensation plus benefits.

THE OPPORTUNITY:

This position will manage multiple, ongoing tasks in conjunction with the Customer Care Team and Order Delivery. You will ensure exceptional customer case through the support and service of customer requirements within the organization. 

POSITION DESCRIPTION:

As part of the Customer Care Team, you will:

  • Deal with orders and their processing accuracy to ensure prompt resolution and sales order confirmation. 
  • Take ownership of the customer care order inbox.
  • Respond and communicate with existing customers and new clients.  
  • Update customer information into the system, addresses, contacts and their customer products codes.
  • Respond to customer inquiries in a timely manner.
  • Process order shipment documents from third party warehouses.
  • Ensure compliance with all health and safety regulations, GMP's and HACCP requirements.

EXPERIENCE:

  • Minimum 2 years of experience in a customer care/service role
  • Strong follow-up, problem solving and decision-making skills
  • Excellent communication (verbal/written) skills
  • Bilingual (English and French) an asset
  • Excellent computer skills (MS Word, Outlook, Excel) and proficient with ERP and WMS systems
  • Food industry background/industry experience preferred

LOCATION:

Dorval, QC

POSITION TITLE:

Customer Care Associate

EMPLOYMENT TYPE:

Permanent, Full-Time

EDUCATION:

Post-secondary education

REQUIRED TRAVEL:

No

RELOCATION ASSISTANCE:

No

MANAGES OTHERS:

No

CONTACT:

Leslie Pittman

HOW TO APPLY:

Please click on the "APPLY" button located elsewhere on this job posting (preferred) or email your resume to: lpittman@stoakley.com

LEARN MORE ABOUT THE RECRUITER:

Leslie Pittman: http://stoakley.com/meet-leslie-pittman/

JOB CATEGORY:

Admin Support

INDUSTRY:

Food & Beverage

DATE:

April 7, 2021

JOB ORDER NUMBER:

201936

ABOUT STOAKLEY-STEWART CONSULTANTS:

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting Firm with international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada, boasting over 300 person-years of recruiting expertise. We house a team of top-notch consultants, each acting as Subject Matter Expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries. This expansive breadth of experience allows us, as a firm, to satisfy all of your hiring/employment needs. In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.

See ALL of our open jobs at: http://data.stoakley.com/alljobs.asp

WHAT ARE WE KNOWN FOR AND HOW DO WE HELP?

  • Helping talented professionals secure new, exciting and rewarding career opportunities
  • Treating each unique individual with professionalism, respect and integrity
  • Meeting your distinct needs by matching you with the right corporate culture

PRIVACY POLICY:

Our Corporate systems comply with the provisions of the Personal Information Protection and Electronics Documents Act ("PIPEDA") which became effective January 1, 2004. To view our complete Privacy Policy please visit: http://stoakley.com/privacy-policy-2/

CONSENT POLICY:

By you ("the applicant") submitting your resume and/or personal information here, grant Stoakley-Stewart Consultants Ltd. (SSC) the right to use personal data for recruitment and selection purposes. The applicant understands that the applicant's personal information is only collected, used and disclosed by SSC in accordance with this form or otherwise as permitted by law. The applicant authorizes SSC to collect, use and disclose their personal information in order to attempt to assist them in gaining employment with of one of SSC's clients. For this purpose and as part of this process, the applicant authorizes SSC to take a number of steps, typically including, but not necessarily limited to: Obtaining their resume and references (and any updates thereof); Interviewing them; Producing a video-clip of them; Speaking with their references; Verifying information and performing other searches and checks, done either by SSC or by an independent agency on behalf of SSC; Evaluating information about the applicant to analyze their suitability to potential positions; Disclosing any information about the applicant as provided by the applicant, by references and by other sources to any present or future client of SSC who, based on the applicant's qualifications, work requirements, desires and other factors and determined solely in the discretion of SSC, has or may have a position to which the applicant is or may be suited. The applicant understands that SSC will not disclose their information to a present or future client without speaking to the applicant first and receiving the applicant's verbal consent.

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